Liam Crowter

Delivery Excellence Engineer at Cloudflare

Plymouth, England

About

I have built a career dedicated to bridging the gap between deep technical innovation and organizational strategy. My focus is on driving systematic quality transformation across global support organizations while serving as a primary 'Incident Commander' for high-stakes, critical escalations.

Work Experience

Delivery Excellence Engineer
Cloudflare
April 2026 - Present • Remote/London, England, UK
Solutions Engineer
Cloudflare
October 2024 - March 2026 • Remote/London, England, UK
Senior Technical Support Engineer
Cloudflare
February 2023 - October 2024 • Remote/London, England, UK
Senior Customer Success Engineer
Vercel
January 2022 - February 2023 • Remote
Escalation Engineer
Cloudflare
July 2021 - January 2022 • Remote/London, England, UK
Senior Technical Support Engineer
Cloudflare
May 2021 - June 2021 • Remote/London, England, UK
Technical Support Engineer
Cloudflare
June 2019 - April 2021 • Remote/London, England, UK
Second Line Support Technician
Weald IT
April 2018 - April 2019 • Uckfield, England, UK
Desktop Support Analyst
Insite Ltd
April 2012 - April 2018 • Royal Tunbridge Wells, England, UK

Skills

Technical Support
Project Management
Edge Computing
Content Delivery Networks (CDN)
Cybersecurity
Zero-Trust Security

Education

Executive MBA
Quantic School of Business and Technology
May 2024 - September 2025
BSc (Honours) Computing and IT
The Open University
Specialization: Communications and Networking
September 2017 - December 2023

Honors & Awards

Customer Support Core Values Award Winner
Cloudflare
April 2021

Certifications

Active

Certified in Cybersecurity (CC)
ISC2
Expires Mar 2029
Cloudflare Application Security Associate
Cloudflare
Expires Aug 2027
Cloudflare One Fundamentals
Cloudflare
Expires Feb 2027
MBCS
BCS, The Chartered Institute for IT
Issued Mar 2024
DevNet Associate
Cisco
Issued Jul 2022
CCNA: Enterprise Networking, Security, and Automation
Cisco
Issued Mar 2022
CCNA: Switching, Routing, and Wireless Essentials
Cisco
Issued May 2021
CCNA: Introduction to Networks
Cisco
Issued Apr 2021

Historical

ISC2 Candidate
ISC2
Expired Mar 2026
Exam 410: Installing and Configuring Windows Server 2012
Microsoft
Issued Jul 2016
MS: Windows 7, Configuring
Microsoft
Issued Dec 2015
MS: Windows 7, Enterprise Desktop Support Technician
Microsoft
Issued Dec 2015
MCTS: Windows Server 2008 Active Directory, Configuration
Microsoft
Issued May 2013
MCITP: Enterprise Desktop Support Technician on Windows 7
Microsoft
Issued Feb 2012
MCPS: Microsoft Certified Professional
Microsoft
Issued Apr 2012
MCSA: Windows 7
Microsoft
Issued Apr 2012
MCTS: Windows 7, Configuration
Microsoft
Issued Jan 2012
MTA: Windows Operating System Fundamentals
Microsoft
Issued Jan 2012
MTA: Networking Fundamentals
Microsoft
Issued Dec 2011
Modern Monetary Theory: Economics for the 21st Century
edX
Issued Mar 2022
CompTIA IT Operations Specialist – CIOS Stackable Certification
CompTIA
Expired Feb 2015
CompTIA A+ ce Certification
CompTIA
Expired Feb 2015
CompTIA Network+ ce Certification
CompTIA
Expired Feb 2015

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