Liam Crowter

Technical Support Engineer at SpaceXAI

EMBA · BSc (Hons) Computing & IT
Plymouth, England, United Kingdom

About

For over a decade I've worked the hard edge of internet infrastructure, starting in frontline support and growing into solutions work for global enterprises at Cloudflare and Vercel. I'm now a Technical Support Engineer at SpaceXAI, following the Cursor merger. I care about the join between deep technical work and organizational strategy, because that's where customer experience actually gets better.

At Cloudflare I was most recently a Delivery Excellence Engineer and often took incident command on high-stakes escalations. I stay useful when things are on fire. After the incident, I work with leadership so the next one is smaller: turn what we learned on the front line into architectural and process fixes.

I'm also a builder. I use agentic coding workflows to ship multi-tenant apps in TypeScript with Next.js and Astro, then bring what works back to the team. Cursor is my primary tool for that; I still pick up others like Kilo Code or Windsurf when they fit the job.

Backed by an Executive MBA and a BSc (Hons) in Computing & IT, I keep technical rigor and commercial judgment in the same conversation. If you're building resilient systems or pushing AI-assisted engineering in production, I'm easy to find.

Projects

NextSMS

Next Soccer Management Simulator

Port of classic ESMS+ fantasy soccer to vinext and React 19 on Cloudflare Workers with D1. Team management, fixtures, match simulation with live commentary, and league tables.

Stealth CRM

CRM on Cloudflare

CRM on the Cloudflare Developer Platform. Workers for pipeline automation, Durable Objects for live collaboration, D1 for relational data, Workers AI for contact intelligence, R2 for documents.

TTRPG Campaign Manager

Tabletop RPG Campaign Management

Campaign tools for tabletop RPGs on Workers. Durable Objects for live sessions with shared dice and initiative, D1 for campaigns and character sheets, R2 for maps and assets.

Jupiter Industries

Traveller TTRPG GM Toolbox

Modular GM toolbox for Traveller. Draggable windows for combat, trade, world-building, and crew management. Progressive web app.

Work Experience

Technical Support Engineer
SpaceXAI
July 2026 – Present · Remote

Started at Cursor in July 2026; role continues at SpaceXAI following the merger.

Technical Support Engineer
Cursor
July 2026 · Remote
Cloudflare
February 2023 – July 2026 · London, UK
Delivery Excellence Engineer
April 2026 – July 2026
Solutions Engineer
October 2024 – March 2026
Senior Technical Support Engineer
February 2023 – October 2024
Senior Customer Success Engineer
Vercel
January 2022 – February 2023 · Remote
Cloudflare
May 2019 – January 2022 · London, UK
Escalation Engineer
July 2021 – January 2022
Senior Technical Support Engineer
May 2021 – June 2021
Technical Support Engineer
May 2019 – April 2021
Second Line Support Technician
Weald IT
April 2018 – April 2019 · Uckfield, UK
Desktop Support Analyst
Insite Ltd
April 2012 – April 2018 · Tunbridge Wells, UK
IT Apprentice
Pearson in Practice (Zenos IT Academy)
2011 – 2012 · Brighton, UK
Call Centre Advisor
Park Holidays UK
2009 · Hastings, UK

Skills

Infrastructure & Security

CloudflareL7 FirewallWAFDNS & NetworkingSSL/TLSZero-Trust SecurityDDoS MitigationBot ManagementCDN & Edge Computing

Languages & Tools

TypeScriptNext.jsAstroPythoncurl / HTTPKubernetesAI / LLM OrchestrationAI-Assisted Engineering

Strategic

Incident CommandTechnical SalesExecutive CommunicationRevenue OperationsSales Strategy

Spoken Languages

English (native)
German (beginner, A1)Spanish (beginner, A1)

Education

Executive MBA
Quantic School of Business and Technology
June 2024 – September 2025
BSc (Honours) Computing and IT
The Open University
Communications and Networking · Upper Second (2:1) · 360 credits
September 2017 – December 2023
Advanced Apprenticeship & BTEC Diplomas
Pearson in Practice (Zenos IT Academy)
Level 3 IT, Software, Web & Telecoms Professionals · BTEC Level 3 Diploma in Professional Competence · BTEC Level 3 Diploma in ICT Systems and Principles
2011 – 2012
A Levels
Bexhill College
2009 – 2011
GCSEs
St Richard's Catholic College
2004 – 2009

Honors & Awards

Customer Support Core Values Award Winner
Cloudflare
April 2021

Areas of focus

Edge compute & AI architecture
Multi-tenant, multi-tier systems on the Cloudflare Developer Platform (Workers, Durable Objects, Workers AI) and distributed data stores, aimed at real-time, globally consistent experiences.
Performance & zero-trust security
Layer 7 security across CDN, WAF, and Bot Management, plus Zero Trust access architecture, so systems stay fast and locked down.
Crisis management & executive communication
Own customer crises end to end. Unblock bottlenecks, keep executives and customers briefed, and protect trust through the incident.

Certifications

Active

Certified in Cybersecurity (CC)
ISC2
Expires Mar 2029
Cloudflare Application Security Associate
Cloudflare
Expires Aug 2027
Cloudflare One Fundamentals
Cloudflare
Expires Feb 2027
DevNet Associate
Cisco
Issued Jul 2022
CCNA: Enterprise Networking, Security, and Automation
Cisco
Issued Mar 2022
CCNA: Switching, Routing, and Wireless Essentials
Cisco
Issued May 2021
CCNA: Introduction to Networks
Cisco
Issued Apr 2021

Historical

MBCS — Professional Member
BCS, The Chartered Institute for IT
Expired Mar 2026
ISC2 Candidate
ISC2
Expired Mar 2026
Exam 410: Installing and Configuring Windows Server 2012
Microsoft
Issued Jul 2016
MS: Windows 7, Configuring
Microsoft
Issued Dec 2015
MS: Windows 7, Enterprise Desktop Support Technician
Microsoft
Issued Dec 2015
MCTS: Windows Server 2008 Active Directory, Configuration
Microsoft
Issued May 2013
MCITP: Enterprise Desktop Support Technician on Windows 7
Microsoft
Issued Feb 2012
MCPS: Microsoft Certified Professional
Microsoft
Issued Apr 2012
MCSA: Windows 7
Microsoft
Issued Apr 2012
MCTS: Windows 7, Configuration
Microsoft
Issued Jan 2012
MTA: Windows Operating System Fundamentals
Microsoft
Issued Jan 2012
MTA: Networking Fundamentals
Microsoft
Issued Dec 2011
Modern Monetary Theory: Economics for the 21st Century
edX
Issued Mar 2022
CompTIA IT Operations Specialist – CIOS Stackable
CompTIA
Expired Feb 2015
CompTIA A+ ce
CompTIA
Expired Feb 2015
CompTIA Network+ ce
CompTIA
Expired Feb 2015

Speaking & events

Speaking

Scalability — Building Tomorrow’s Systems on Today’s Budget
Technology in Gaming 2025
Speaker

Events Attended

AWS Summit 2026
Cloudflare Booth
London
SiGMA Central Europe
Cloudflare Booth
Rome
SiGMA Euro Med
Cloudflare Booth
Malta
iGB 2025
Cloudflare Booth
London
SBC Malta 2025
Cloudflare Booth
Malta
ICE 2025
Cloudflare Booth
Barcelona

Interests

I've run tabletop RPG campaigns for years. Traveller and Call of Cthulhu are long-standing favourites. I play a wide range of systems, from D&D 5E to the OSR, and prefer sandbox play with real consequences.

I'm an Arsenal season ticket holder in the North Bank, and a later convert to American football via the Carolina Panthers. While at Cloudflare I won the customer support fantasy football league against eleven colleagues from our US offices.

My reading runs from the late Roman Republic through Carolingian state-building into early modern economic history. I studied archaeology at college. Fieldwork was never my strongest suit, but the habit of tracing how institutions and societies change has stuck.

I'm comfortable on a stage. I've spoken at national political party conferences to audiences of hundreds. Between 2017 and 2024 I was active in local party politics, where public speaking and campaigning were part of the job.

I follow flag design closely, and I keep up with heterodox economics, especially Modern Monetary Theory and what it implies for fiscal policy.

Connect