Delivery Excellence Engineer at Cloudflare
I'm a technical leader with an Executive MBA and 7+ years of shipping solutions at Cloudflare and Vercel. When things go sideways for Fortune 500 teams, I'm the person they call — stepping into high-stakes escalations as "Incident Commander". I'm most interested in founding-level IC roles at the intersection of deep engineering and product strategy — helping early-stage teams move fast without breaking trust.
As a Delivery Excellence Engineer, I step into the calm during the storm — managing end-to-end technical strategy during high-stakes customer crises and achieving zero churn across critical accounts. I partner with leadership to turn frontline technical intelligence into architectural improvements, coaching engineers and auditing complex cases to close skill gaps across the escalation pipeline.
My Executive MBA from Quantic informs how I connect engineering decisions to business outcomes — spanning revenue operations, sales strategy, and product feedback loops. I combine this with hands-on advocacy for AI-assisted engineering, using agentic coding workflows (Kilo Code, Windsurf) to rapidly deploy scalable, multi-tenant applications with TypeScript frameworks (Next.js, Astro).
Next Soccer Management Simulator
A modern fantasy soccer league simulation engine — a full migration of the classic ESMS+ game to a contemporary web stack. Built with vinext and React 19 on Cloudflare Workers with a D1 (SQLite) database. Features team management, roster generation, fixture scheduling, match simulation with live commentary, and league table tracking.
Fully Featured CRM Platform
A comprehensive customer relationship management system built entirely on the Cloudflare Developer Platform. Pipeline automation runs on Workers, real-time collaboration powered by Durable Objects with WebSocket connections, and a D1 database handles all relational data with global distribution. Workers AI provides contact intelligence and deal scoring, while R2 stores documents and attachments.
Tabletop RPG Campaign Management
A comprehensive campaign management platform for tabletop role-playing games, architected on the Cloudflare Developer Platform. Durable Objects handle real-time collaborative sessions with shared dice rolls and initiative tracking. D1 stores campaign data, character sheets, and encounter blueprints, while R2 hosts interactive maps and asset libraries.
Traveller TTRPG GM Toolbox
A modular GM toolbox dashboard for the Traveller tabletop RPG, featuring draggable tool windows for combat, trade & commerce, world-building, and crew management. Built with progressive web technologies and a glassmorphism design system.
Beyond my work in IT customer support and solutions engineering, a handful of subjects have held my attention for years.
I've run tabletop RPG campaigns for years, with Traveller and Call of Cthulhu as long-standing favourites. I play across a wide range of systems, from D&D 5E to the OSR, and gravitate towards sandbox-style play with real consequences.
I'm an Arsenal F.C. season ticket holder in the North Bank, and a later convert to American football, following the Carolina Panthers. Whilst at Cloudflare, I won the customer support fantasy football league against eleven colleagues of mine from our American offices.
My reading spans the late Roman Republic through Carolingian state-building and into early modern economic history. I studied archaeology at college, and while the fieldwork wasn't my strongest suit, the discipline of understanding how institutions and societies evolve has shaped how I think ever since.
I'm comfortable on a stage and have spoken at national political party conferences to audiences of hundreds of people. Between 2017 and 2024 I was involved in local party politics, where public speaking and campaigning were regular parts of the job.
I follow flag design closely and maintain a longstanding interest in heterodox economics, particularly Modern Monetary Theory and its implications for fiscal policy.